Order Cancellation / Return

We do not accept cancellation, exchange, nor return of goods unless there is a defect in the product, we do not offer cancellation policy. Please keep in mind that you cannot cancel the confirmed order once you have pressed the “Confirm” button to confirm the purchase order.
*Please note that if there is a one-sided cancellation or refusal (or “No Show”) to process the order, we may not accept your future purchase orders nor grant your participation in our sales campaigns. In addition, all of your current orders will be stopped processing.


Defective

Should you find any defect in our products, please contact us within 7 days of receipt including clear, close-up photos of the defective parts along with a detailed explanation by email (info@kidultunited.com)
We will take prompt action (e.g., exchange of goods, etc.) upon receiving your defect reported. (Shipping and handling fees will be covered by Kidult United.)
Please save the carton box, shipping slip, and packing slip as were received.
Please understand that we are not liable for the damages made to the carton but not to the product or package itself;
and therefore such case will not be eligible for exchange.


Product Package Damage

Please understand that product package purpose of use is for delivery, we are not liable for the damages made to the package but not to the product or package itself; and therefore such case will not be eligible for exchange.


In case of any dispute, Kidult United reserves the rights of final and absolute discretion.